Linlithgow Group Medical Practice

01506 670027

Complaints policy

Complaints most frequently arise from a misunderstanding or lack of communication. We are happy to discuss any complaint that you may have, and would also be happy to consider any constructive suggestions for improvement of our services. Our aim is to give the highest possible standard of service and we try to deal swiftly with any problems that may occur.

We follow the NHS Lothian guidelines for dealing with complaints. Leaflets are available from our reception or via this site.

If you would like to make a complaint regarding the surgery or the services we offer, please contact the Practice Manger by telephone or, if you prefer, in writing. Every effort will be made to answer your concerns within the agreed timescale.

Mrs Lynn Chambers
Practice Manager
Linlithgow Group Medical Practice
288 High Street, Linlithgow EH49 7ER
Tel: (01506) 670027

Complaints Flow Chart