ONLINE PRESCIPTION SERVICE
This service requires an individual patient registration form to be completed. This then allows patients direct access to their own repeat prescription list and also access to view and cancel any appointments they may have.
THE USER MUST HAVE THEIR OWN EMAIL ACCOUNT, SHARED ACCOUNTS ARE NOT PERMITTED
The online registration form can be completed via the link below. After the registration is accepted the patient will receive an email from “Patient Services” detailing the next steps and a secure link, please note that this link is only valid for 10 days after registration (Please also check junk mailbox). If after 10 working days you still haven’t heard please contact or reception desk.
Complete an online form to apply for online access
Patient Services – Prescription User Guide (Patients)
LINK FOR PRESCRIPTION SERVICE – Patient-services website
Repeat prescriptions may also be requested using the re-order slip that comes with your prescription or on a piece of paper. These requests can either be handed in or posted. They can be collected either by yourself or by a representative.
Repeat prescription requests take 48hours to process, this does not include weekends and Public Holidays.
If you request your prescription be sent directly to the pharmacy then this will take longer. Please refer to your preferred pharmacy for their wait times.
If you prefer, we can post it back to you (you will need to provide a stamped, addressed envelope).
Please do not leave your requests to the last minute.
We are keen to ensure that patients with ongoing medical problems are monitored regularly. If the date for your next review with a doctor or nurse has passed you will be asked to make an appointment.
Urgent Prescription Policy
Due to an increasing number of requests for repeat prescriptions to be issued urgently, priority will only be given for prescriptions that cannot be missed eg diabetic medications, inhalers, angina sprays and epilepsy medication.
Most medications can safely be missed for a few days and you may be advised that your prescription will be issued routinely.
We will not issue urgent prescriptions for items that can be bought over the counter.
If your medication cannot be missed, the item will be issued as required and available to be collected by 5.30pm.
If surgery is closed, you can take your repeat prescription counterfoil to your usual pharmacy and they can issue you with a small quantity to tide you over until your repeat prescription is issued.
Please note that in order to ensure patient safety, we do not accept any requests for medication over the telephone.
